Frequently asked questions
What's the first step in all of this?
The first step to getting yourself into one of our vehicles is to get in touch with Ron, the owner via text or phone call at 914-584-1974. Once you've gotten in touch with Ron he can cover more information with you regarding the rental process.We require proof of valid driver license (must be 24 or older) and valid full coverage vehicle insurance on an existing vehicle, as well as an additional 10% holding deposit for the dates you're requesting.
Why do I have to leave a damage deposit?
Exotic Car Rentals can be a risky business when dealing with $75,000-$500,000 vehicles. At Veluxity, our damage deposits are a flat $1,000-$5,000 for both Miami and NYC locations. Once you have returned the vehicle you will receive your deposit back immediately (if left in cash) or within 3 to 5 business days (if left as a hold on your credit card). Please note, there have been scenarios where damage deposits have taken longer to refund then 3 to 5 business days due to holidays or the receiving banks policy. Security deposits are held for incidentals that cannot be billed through insurance, such as a crack in a windshield, a scuff on a wheel, dent in a door, etc. Trust us, you don’t want an increase in your insurance premium anyway, it would cost you more in the long run than holding a small repair amount from your security deposit.
Why can't I rent the car for one day on a weekend (Fri, Sat, Sun)?
Can I rent one of your luxury or exotic car rentals hourly?
We do not offer hourly rentals in any city at any time, sorry!
Does my insurance cover the rental of my Lamborghini?
Believe it or not, yes. If you carry a full coverage driver insurance policy (comp, collision and liability) your insurance automatically covers you when you rent an exotic or luxury car from Veluxity. However, we will ask for a copy of your driver license and insurance so we can verify as some smaller insurance companies do not offer transferable coverage limits to rental vehicles. Major companies such as State Farm, Geico, Progressive, Allstate etc will almost always transfer to rental vehicles.
But if I have insurance, why do you hold my damage deposit?
Damage Deposits are held for any damage that occurs on your rental. Because of this, we usually choose to bill directly from your security deposit. We bill $300 for scuffed wheels (per wheel), $500 per damaged tire (if rubber has been removed from the sidewalls) and $1000+ for major dings/scratches/body damage on the body. Once the charges are settled you will still be able to file a claim through your insurance and receive money back for any charges.
How old do I have to be to rent from Veluxity?
You must be 24 years of age or older to rent, limitations may be assessed.
How many free miles do I get with my rental?
Our mileage offers vary based on your location. We offer anywhere from 75 to 125 free miles per day depending on seasonality, vehicle rental frequency, depreciation considerations and much more. Mileage overage charges can run as low as $2.50 per mile and as high as $6.95 per mile depending on the vehicle.
The only out of country clients who are eligible to rent with Veluxity are those who can present a major credit card which offers rental insurance in the US or those with a valid active US car insurance policy on an existing US registered vehicle.
Veluxity Luxury Services allows additional drivers to be added into the rental agreement at a charge of $99 per driver. Simply attach and send a copy of the additional drivers license and insurance prior to the rental. Additional drivers are still subject to the same age limits as listed above. We limit your additional drivers on each vehicle to one per vehicle.
We wish we could control the weather, but we don’t have superpowers that strong. From a business standpoint, we just can’t afford to offer a full refund anytime a client reserves a car and then it starts raining, so we unfortunately do not offer discounts, incentives, or refunds for weather unless there is a catastrophic hurricane or weather event.
Veluxity accepts all Major Credit Cards (AMEX, MC, VISA, DISCOVER) or Cash Payments. We also accept Zelle and Paypal. And yes, tax still applies to cash deals - we’re not running a company with illegal practices.
Tickets / Tolls
Veluxity reserves the right to pull your Motor Vehicle Report (MVR) at our own discretion before the beginning of you rental. We do not rent to clients who have a SUSPENDED license due to insurance and liability issues.
Our rental fleet in New York may not leave the states of PA, NJ, NY or CT unless given prior written approval. All rentals in Florida may not leave the State of Florida, no exceptions. Please note on the contract you will be agreeing that any violation of this fencing restriction grants us permission to report the car stolen.
So you rented the car for three days but decided you only really needed it for two? Unfortunately, Veluxity does not offer refunds for early returns on rentals, if you’ve rented the vehicle for three days you will be expected to keep it for three days. We cannot issue any sort of credit or refund any sort of balance for early returns.
Smoking in the Car
So you’ve rented your exotic car and you've decided it’s the perfect time to light up a nice cigarette, not so fast! Please do not smoke in our vehicles, we have a rotating inventory of vehicles and have no choice but to issue a fine of $500 to your deposit if you smoke in the vehicle. Often our cars are rented back to back. please consider the customers who will come after your when renting our vehicles, smoking in the car is inconsiderate and PROHIBITED.
Drinking Intoxicated / Under the Influence
Excessive Speeding / Damage To Vehicles as a Result of Abuse
ll of our vehicles are closely monitored via GPS tracking systems. We receive push notifications whenever each vehicle exceeds a certain speed. Please, by all means enjoy the cars, but this is not the fast and the furious, this is not to say we will call you every time you exceed a certain speed but if we receive an excessive amount of notifications you will be contacted. If we feel you are endangering yourself and the car frequently it may be grounds for a terminated rental. You will be held responsible for any mechanical damage to our vehicles that occurs due to abusive behaviors or street racing on your part.
Speeding isn't worth the Risk
At Veluxity, we understand you’ve rented your first exotic car and you want to enjoy it to the max, this often includes rapid acceleration, hard cornering and high speeds. What isn’t often taken into account is the heavy risk associated with these speeds, this information isn’t meant to take the wind out of your sails or the fun out of your adventure, it’s meant as a forewarning that accidents do happen and nobody wants to bill a $250,000 Ferrari 458 through their insurance, believe us. For this reason, Veluxity has state of the art tracking on our vehicles, to make sure you and our vehicle get back home safely.
You Get What You Pay For
It’s important to acknowledge that you get what you pay for, especially in Miami, but what happens when you receive a Lamborghini and it has 55,000 miles, a burnt clutch and every light on the dashboard on? Who’s liable when the car breaks down cause the oil hasn’t been changed on time or the tire goes flat due to hefty abusive miles being put on the car? Believe us, good things aren’t cheap and cheap things aren’t good, saving the $100-$200 a day isn’t always a better deal when you consider the quality of the product you’re renting, especially when you end up with the workhorse cars that haven’t stopped moving since 2013. In this respect, you get what you pay for, you have been forewarned!.
Beware of Brokers
Insurance: Have Your Ducks In a Row
Read Your Paperwork
This is another extremely important aspect when renting a vehicle, always read the fine print. Though we have never seen this in Miami or NYC, we have heard horror stories of exotic and luxury car rental companies who have knowingly inserted hidden provisions into there contract which stated that each redline of the vehicle and excessive speeding can result in $1,000 fines and even a complete hold of you entire deposit ($5,000). It’s important to read the paperwork you sign to ensure you don’t end up on the wrong end of an unfair legal agreement. We do not endorse or participate in any such behavior.
Use the vehicle lift system
Most of our higher end rentals (Ferrari, Lamborghini, McLaren) will have a hydraulic lift system which is designed with the bumper clearance in mind. For example, the Lamborghini Huracan only has a front bumper clearance of about 5 1/2 inches so you can imagine the necessity for a lift. We recommend using lifts whenever you see speed bumps (or humps), pulling in and out of driveways or hotels or driving in areas where roads are not evenly surfaced. The lift will usually stay engaged up to around 35-40 mph after which point it will automatically lower. Our delivery drivers will usually re-cover this with you upon drop off.